Privacy Policy
How AWM Water Damage Restoration collects, uses, and protects your information.
1Introduction
AWM Water Damage Restoration (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us by phone, or request our water damage restoration, flood damage restoration, water extraction, or mold remediation services.
By using our website or contacting us for service, you agree to the terms described in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.
2Information We Collect
Information You Provide to Us
- Name, phone number, email address, and mailing or property address
- Details about your water damage, flood damage, or restoration needs
- Insurance information, when relevant to your claim or service request
- Any information you submit through contact forms, phone calls, or emergency service requests
Information Collected Automatically
- IP address, browser type, and device information
- Pages visited, time spent on our site, and referring website
- Cookies and similar tracking technologies (see Cookies section below)
3How We Use Your Information
We use the information we collect to:
- Respond to emergency and non-emergency service requests
- Schedule inspections, assessments, and restoration work
- Communicate with you about your project, including updates and documentation
- Coordinate with insurance companies on your behalf, where authorized
- Improve our website, services, and customer experience
- Send appointment confirmations, follow-ups, or service-related communications
- Comply with legal obligations and protect against fraud or misuse
5Cookies and Tracking Technologies
Our website may use cookies and similar technologies to understand how visitors use our site, remember preferences, and improve functionality. You can adjust your browser settings to refuse cookies, though this may affect certain features of our website.
6Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining service records, supporting insurance claims, and meeting legal or accounting requirements.
8Your Rights and Choices
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal or contractual obligations
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the information below.
9Third-Party Links
Our website may contain links to third-party websites, including insurance providers or informational resources. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies separately.
10Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The “Last Updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically.
Questions About This Policy?
If you have questions or requests regarding this Privacy Policy or the personal information we hold about you, our team is available to help.
📞 Call: (332) 248-3264